General Terms and Conditions

Alphadi Deutschland GmbH is a provider of consulting services and a specialist in management seminars in areas such as Lean Six Sigma, sales excellence, business excellence, project management, and quality management. These services are provided exclusively on the basis of the following terms and conditions of participation.

Registration

Registrations for open seminars are handled via a registration form. Each registration is usually confirmed by Alphadi Deutschland GmbH via email. Participation is binding at the latest upon confirmation by Alphadi Deutschland GmbH.

By registering, the participant accepts the terms and conditions (GTC) of Alphadi Deutschland GmbH.

Services or seminars offered can be ordered by email within the specified offer validity period.

Cancellation fee policy for cancellation of an order

If the customer cancels an order, the following cancellation conditions apply:

Prices

The prices stated in the offer apply.

All other costs associated with participation in a seminar, such as travel, meals, and accommodation costs, are to be borne by the customer.

Only in consultation with Alphadi Deutschland GmbH does partial participation in seminars entitle the customer to a reduction in fees.

Prices are exclusive of the applicable VAT, unless the VAT is already included in the price stated in the price list.

For in-house events, unless otherwise stated in the offer, travel and accommodation costs will be invoiced after the event based on actual expenses.

Terms of payment for seminar participation

Seminar fees are due no later than 14 days after invoicing or, in the case of short-term bookings, no later than the start of the seminar. If payment is not received on time, Alphadi® Deutschland GmbH is entitled to exclude seminar participants from participation.

Right of withdrawal and termination

Alphadi Deutschland GmbH may cancel the booking no later than 7 calendar days before the start of the seminar if:

a) a low number of participants does not allow the event to be held economically, or
b) one or more speakers are prevented from attending, e.g. due to illness.

If the seminar is canceled by Alphadi Deutschland GmbH, the seminar fee will be refunded; further claims by the participant are excluded.

The customer may cancel the booking in writing no later than 14 calendar days before the start of the training. To be effective, the cancellation must be received in writing by Alphadi Deutschland GmbH no later than 14 calendar days before the start of the seminar.

If the customer does not participate in a booked seminar without canceling at least 14 calendar days before the start of the seminar and without possibly rebooking the seminar up to 14 calendar days before the start, they must pay 75% of the seminar fee as compensation.

If the customer is unable to attend a seminar and notifies Alphadi Deutschland GmbH in writing at least 14 calendar days before the start of the training, the customer has the option of rebooking the booked event to a new date.

Instead of canceling, the customer is granted the right to send a replacement participant to the event they have booked and confirmed at no additional cost, provided that the replacement participant meets the admission requirements. If the new participant does not attend the booked event, the registrant shall pay 75% of the seminar fee as compensation.

Speaker protection

Alphadi Deutschland GmbH reserves the right to use substitute speakers for all seminars, to modify the content slightly, and to change the date and location (with timely notice). If the customer is unable to attend the event as a result of a change in date, they are entitled to rebook for a new date for the same seminar, regardless of any rebookings already made.

Rights to seminar documents and software

Alphadi Deutschland GmbH reserves all rights to the event documents and training software. Without the prior consent of Alphadi Deutschland GmbH, any reproduction/duplication of event documents and training software, even in part, in any form (photocopy, microfilm, using electronic systems or other methods), in particular for the purpose of designing your own lessons, is prohibited. In all other respects, the provisions of copyright law, criminal law, etc. apply. Any misuse of software or hardware provided in the context of a device-based seminar may result in claims for damages by Alphadi Deutschland GmbH or third parties.

Liability

Alphadi Deutschland GmbH is only obliged to compensate for damages, regardless of the legal basis, if

a) the damage is due to gross negligence or intent on the part of Alphadi Deutschland GmbH;
or
b) the Product Liability Act provides for mandatory liability.

In the case of events held on the premises and on the property of third parties, Alphadi Deutschland GmbH is not liable to participants for accidents and loss or damage to their property. Alphadi Deutschland GmbH accepts no liability for claims for damages that may arise from viruses on copied data carriers. This also applies to public domain software.

Unless otherwise specified in the preceding subsections, Alphadi Deutschland GmbH shall not be liable for any reason whatsoever.

Each participant is responsible for their own physical and mental fitness for the respective event. They undertake to observe all instructions. Liability for impairments of any kind resulting from a participant’s lack of fitness or failure to observe instructions is expressly excluded to the extent permitted by law.

Prior knowledge

Alphadi Deutschland GmbH reserves the right to update the seminar content and to change dates and venues if necessary. In this case, seminar participants will be informed in good time.

Deviations from the program

Alphadi Deutschland GmbH reserves the right to update the seminar content and to change dates and venues if necessary. In this case, seminar participants will be informed in good time.

Exclusion from participation

If payment is not received by the deadline, Alphadi Deutschland GmbH is entitled to exclude seminar participants from participation.

Certificate of participation

Alphadi Deutschland GmbH will issue a certificate of attendance for seminar participants. This will be sent to the participant as a scan by email after completion of the seminar. Full proof of seminar attendance is required for this certificate of attendance to be issued.

Data storage

By registering, the participant agrees to the automatic collection and processing of personal data for the purposes of seminar and exam administration. Subsequent revocation of this consent may result in exclusion from the seminar and/or exam.

As part of our activities as an education provider, we process personal data such as name, contact details, and qualifications. Processing is carried out exclusively on the basis of legal and contractual principles.

We use the “Zoom” platform to conduct online lessons. Information on data processing can be found at: https://alphadi.org/datenschutz

Photo-optical recordings that are part of the exercises in educational measures will not be made available to third parties at any time. After the educational measure has been completed in full, all recordings made will be deleted, provided that there are no legal, statutory, or contractual retention requirements that prevent deletion.

General

Additional or deviating agreements—including the waiver of this written form clause—must be made in writing.

The invalidity of individual provisions of this contract shall not affect the validity of the rest of the contract.

The customer agrees to the processing of their personal data to the extent necessary for the fulfillment of the contract.

Commercial use of AI-generated visual content

We use AI-generated content as part of our design and creative process. All generated content may be used for commercial purposes in accordance with the license terms of the AI tools used.